Car Deal Canada

Is Go Auto Legit?

Is Go Auto Legit?

GoAuto is a nationwide network of car dealerships with over 50 locations spanning across Canada. This expansive presence allows GoAuto to offer a wide range of services to customers, including new and used vehicle sales, financing options, and vehicle servicing.

However, the company’s reputation is mixed when it comes to transparency and sales practices. While some customers have had positive experiences, others have reported issues such as misleading advertising and high-pressure sales tactics. This has led to a divide in public perception, with some praising GoAuto’s convenience and selection, while others caution against potential pitfalls.

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GoAuto Sales Practices in Question

While GoAuto has grown into a major dealership network across Canada, its sales practices have come under scrutiny. Numerous customers have reported experiencing high-pressure tactics designed to upsell more expensive vehicles and add-on extras they didn’t necessarily want or need.

One common complaint is that GoAuto’s advertisements can be misleading, burying important conditions and restrictions in the fine print. Advertised prices may not accurately reflect the true out-the-door cost once fees and additional products are tacked on during the negotiation process.

To get a more complete picture of GoAuto’s customer experience, it’s wise to check online forums and the company’s Better Business Bureau (BBB) profile. There you’ll find detailed, first-hand reviews from buyers detailing their interactions with GoAuto’s sales team across various locations.


Getting the Best Deal at GoAuto

While GoAuto has a presence across Canada, it’s crucial to approach negotiations with them informed and prepared. One of the most effective strategies is to shop around and compare GoAuto’s prices and offerings to other dealerships for the same vehicles you’re interested in. This allows you to gauge the fairness of their pricing and identify potential opportunities for negotiation.

Thoroughly reviewing advertisements and contracts is also essential when dealing with GoAuto. Complaints from customers suggest that some of their advertising practices may be misleading or lack transparency regarding the conditions of sale. Carefully scrutinize any fine print or disclaimers to ensure you fully understand the terms before committing to a purchase.

Don’t be afraid to negotiate all aspects of the sale with GoAuto. From the vehicle price to financing terms, trade-in value, and additional fees or services, every component is potentially negotiable. Come prepared with research on fair market prices and be willing to walk away if the deal doesn’t meet your expectations.

Finally, regardless of the dealership you choose, it’s always wise to have a trusted mechanic inspect any used vehicle before finalizing the purchase. A professional inspection can uncover potential issues or needed repairs that may impact the vehicle’s value and your decision to buy.


Alternatives for Buying Cars in Canada

While dealership networks like GoAuto have gained popularity across Canada, savvy car buyers have other options worth considering. These alternatives can potentially save you money and provide more flexibility, though they often require more effort on your part.


Private Sales

One avenue is to purchase a vehicle through a private sale directly from the current owner. This route cuts out the middleman dealership, so you may be able to negotiate a better price. However, you’ll need to thoroughly inspect the vehicle yourself or pay for a pre-purchase inspection. There are also no warranties or recourse like you’d find at a dealership. That said, private sellers are usually quite motivated to get a fair deal done.


Independent Used Car Lots

Another option is to look at independent used car lots, rather than franchised new car dealerships. These smaller operations typically have lower overhead costs, allowing them to pass along some of those savings to you. You’ll find a more limited selection compared to major dealer networks, but can sometimes uncover hidden gems. As with private sales, thoroughly vetting the vehicle’s condition is critical.


Auto Auctions

For the ultimate pricing transparency, consider an auto auction. Here, dealers and the general public bid on vehicles ranging from lease returns to fleet vehicles and even salvage titles. With some research into the auction process and vehicle histories, you can stumble upon incredible deals. However, purchases are typically as-is with no warranties or returns allowed. Auto auctions require patience, cash on hand, and a healthy appetite for due diligence.


Making the Right Choice for Your Budget

When it comes to buying a vehicle, it’s crucial to have a clear understanding of your needs and financial capabilities. Before you even step foot into a dealership, take the time to determine your must-have features and set a firm target budget. This will help you avoid being swayed by persuasive sales tactics or enticing extras that you may not truly need or be able to afford.

One smart move is to get pre-approved for financing from a bank or credit union before you start shopping. This puts you in a stronger negotiating position and prevents you from being trapped into less favorable financing terms offered by the dealership. Additionally, having a pre-approved loan amount will help you stay within your budget and avoid overextending yourself financially.

To ensure a smooth and satisfactory car-buying experience, it’s essential to follow some tried-and-true tips to avoid common scams and pitfalls. Always read the fine print on any contracts or advertisements, and never feel pressured into making a decision on the spot. It’s also wise to have a trusted mechanic inspect any used vehicle you’re considering, as they can identify potential issues that may not be immediately apparent.

By taking the time to understand your needs, secure financing, and educate yourself on the process, you’ll be better equipped to navigate the car-buying journey and drive away with a vehicle that truly meets your requirements and budget.


Making the Right Choice for Your Budget

When it comes to buying a vehicle from GoAuto or any other dealership network, it’s crucial to approach the process with realistic expectations and thorough preparation. While GoAuto has expanded its presence across Canada, offering a wide selection of new and used vehicles, the experiences reported by customers vary significantly.

On the positive side, some buyers have found attractive deals and a straightforward sales process at GoAuto dealerships. The ability to compare pricing and options across multiple locations can be advantageous for savvy negotiators. However, numerous complaints have surfaced regarding high-pressure tactics, misleading advertising, and a lack of transparency surrounding fees and conditions.

To ensure a satisfactory outcome when dealing with GoAuto or any automotive retailer, it’s essential to enter negotiations informed and ready to advocate for your best interests. Begin by determining your must-have features and setting a firm target budget that accounts for all associated costs, such as taxes, fees, and financing charges. Getting pre-approved for financing from a bank or credit union can also strengthen your bargaining position.

Thoroughly review all advertisements and contracts, paying close attention to the fine print and any disclaimers or conditions. Don’t hesitate to ask questions and seek clarification on any aspect you find confusing or concerning. It’s also advisable to have a mechanic inspect the vehicle thoroughly before finalizing the purchase, as this can uncover potential issues that could impact your decision.

By following these tips and maintaining realistic expectations, you can increase your chances of driving away with a suitable vehicle from GoAuto or another dealer while staying within your desired budget. Remember, a little extra effort and diligence during the negotiation process can save you significant money and headaches down the road.

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Questions About Go Auto

GoAuto is a large network of car dealerships across Canada that are all independently owned and operated. While some GoAuto dealers have had issues with poor reviews and complaints, others are reputable. It’s important to thoroughly research any specific GoAuto dealer you plan to purchase from before doing business with them. Overall, GoAuto itself cannot be labeled as fully “legit” or fully “not legit” since experiences can vary greatly between locations.

GoAuto provides vehicle sales, financing, servicing, and parts. Their dealerships sell both new and used vehicles and also offer in-house financing as well as third party financing options. Many GoAuto locations have on-site service departments for maintenance and repairs and parts departments with OEM and aftermarket parts supplies. The specific offerings differ between individual dealership locations.

No. While GoAuto does operate dedicated Mazda dealerships under the name Go Mazda, they sell vehicles from a variety of automakers including Ford, Dodge, Chrysler, Nissan, Infiniti, Subaru, Volkswagen, Genesis, Hyundai, Kia, Mitsubishi, and more through their wider GoAuto dealer network.

GoAuto dealerships tend to have mixed consumer reviews. Some locations have been the subject of many negative comments and complaints around pushy sales tactics, inaccurate information provided, issues with financing terms, and poor quality used vehicles. However, other GoAuto dealers seem to provide satisfactory sales and service experiences based on customer feedback. It’s important to check reviews for the specific dealer you plan to visit.

No pricing or purchase guarantees are advertised on the GoAuto website. As each dealership is independently run, guarantees likely vary by location if offered at all. You’ll need to inquire with your local GoAuto dealer to see if they offer any low price guarantees or refund policies on vehicle purchases. Do your own research on fair pricing for the vehicle you want beforehand.

Frequent complaints seen for some GoAuto dealerships include selling vehicles that were not roadworthy/had undisclosed issues, using high pressure and manipulative sales tactics, misrepresenting vehicle history and previous damage, not honoring advertised prices/false advertising, and severely undervaluing trade-in vehicles. Check reviews carefully before purchasing.

Yes, a number of lawsuits have been filed against various individual GoAuto dealerships over the years including a notable $8 million national class action lawsuit settlement approved in 2018 related to contract issues. Lawsuits involved everything from false advertising to illegal business practices. This further emphasizes the need to thoroughly vet any GoAuto location.

GoAuto customer service seems to depend greatly on which specific location and department you deal with. Various reviewers describe extremely poor experiences trying to get responses from management teams regarding issues with their vehicle sale or servicing. Others share positive experiences with helpful service advisors and fast responses to questions. Expectations for customer service should be managed carefully.

Opinions on GoAuto financing depend heavily on the dealership. Some reviewers claim their location lied about credit approval terms to get them to sign then provided a completely different, more expensive financing agreement. Others say their dealer offered reasonable rates and clearly explained all repayment terms upfront. Avoiding dealers with a history of financing complaints is advised if considering their loan options.

Hidden fees frequently highlighted in GoAuto complaints include significant documentation fees beyond industry standard amounts, nitrogen filled tire fees when that service wasn’t performed, etching/paint protection fees for items that were useless or nonexistent, and extremely high dealer prep or administration charges. Thoroughly review all numbers on your purchase order before signing and be wary of add-ons.

The GoAuto website has an online auto finance pre-approval form where you can get estimated financing rates. However, keep in mind that final approved amounts tend to change once you visit the dealer in person. There is no option to get an official quote, negotiate pricing, or complete financing paperwork fully online – you must visit a dealership.

This varies significantly by location. Many negative reviews centre around GoAuto dealers selling used vehicles that ended up having serious mechanical issues, prior accident damage, odometer rollbacks, etc despite passing an inspection. Others report positive used car buying experiences receiving detailed inspection reports. Independently verifying any used vehicle’s history is strongly recommended regardless of dealer claims.

Most GoAuto dealerships do offer extended warranty options for purchase on used vehicles, but these may not cover certain components and tend to involve expensive deductibles. Some locations provide short term 30 day or 90 day limited powertrain warranties on their used cars. Final warranty terms will be disclosed to you during the finance process but expect limitations.

Unfortunately, once you have signed a contract and taken delivery of a used vehicle from GoAuto, returning it for a refund is usually not an option. Some dealers may allow returns under very specific circumstances, but that will be subject to individual store policies. Make sure to thoroughly test drive and inspect any used vehicle before finalizing a purchase contract.

GoAuto dealerships have access to Carfax, Carproof, and other vehicle history report services. However, some reviewers report issues with dealers failing to fully disclose damage records, refusing to show the reports prior to purchase, or only verbally summarizing report contents. Make sure to independently obtain and verify any vehicle’s history report yourself before buying from GoAuto.

There are mixed experiences described regarding GoAuto trade-in offers. Some state their location provided extremely fair market value quotes and a smooth process. Others share stories of GoAuto dealers drastically undervaluing their trade-ins by thousands below retail prices in order to increase profit margins on a combined new vehicle sale. Get your own valuation estimate first.

Individual GoAuto dealers set their own policies regarding allowing external mechanic inspections prior to vehicle purchase. Some explicitly prohibit having the vehicle looked at by any mechanic besides their own on-site shop which should raise red flags for buyers. Reputable dealers will allow a standard mechanic inspection before you finalize the transaction.

GoAuto corporate is not accredited by BBB and does not have an overall rating. However, many individual GoAuto dealerships do have BBB profiles, with ratings ranging drastically from “A+” accredited businesses to “F” rated depending on location and complaint volume. Check your local dealer’s BBB status specifically when evaluating reputation.

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