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Transunion Canada Explained

Transunion Canada Explained

TransUnion is one of the two major consumer credit reporting agencies in Canada. Along with Equifax, TransUnion collects financial information about consumers to create detailed credit reports and scores. These reports and scores allow lenders, creditors, and other businesses to assess an individual’s creditworthiness and financial reputation.

TransUnion has a massive database of credit information on millions of Canadians. By compiling your personal credit history into an easy-to-read credit report, TransUnion provides insight into your financial behavior and trustworthiness. This data helps businesses make informed lending decisions and allows you to better understand your own credit standing.

This article will explain exactly what TransUnion Canada is, the key contents of your TransUnion credit report, how your credit score is calculated, and how you can access your report. With a better understanding of TransUnion, you can leverage your credit information to unlock better financial opportunities.

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What is TransUnion Canada?

TransUnion is one of the two major credit reporting agencies in Canada. The other is Equifax. These credit bureaus collect information on the credit history of Canadian consumers and businesses to create comprehensive credit reports and scores. TransUnion has been operating in Canada since 1956 and is based in Burlington, Ontario.

As a credit bureau, TransUnion receives credit information supplied by lenders across Canada. This includes banks, credit card companies, auto finance providers, mortgage lenders, telecoms, utilities, and more. TransUnion takes this credit data to build individual credit reports and proprietary credit scores that aim to reflect a person or business’ creditworthiness.

These credit reports and scores are then provided to lenders and creditors so they can evaluate the credit risk of an applicant. This helps lenders make informed lending decisions on everything from credit cards to mortgages. So TransUnion plays an important role in the Canadian financial system by collecting credit data that allows consumers and businesses access to credit.

In addition to credit reports and scores, TransUnion offers a range of other products and services related to credit information, fraud prevention, marketing data, and more. But their core function as one of Canada’s two major credit bureaus remains compiling credit reports and scores using the credit history data supplied by lenders across the country.


TransUnion’s Role

TransUnion plays a key role in the Canadian credit system. As one of the two major credit bureaus in the country, TransUnion collects and aggregates financial information on individual consumers and businesses in order to produce comprehensive credit reports and credit scores.

Whenever you apply for credit or have a financial account reported to the credit bureaus, that activity gets added to your TransUnion credit file. TransUnion takes this raw credit data from lenders, creditors, collection agencies, and public records to build your complete credit history.

By compiling your credit information from various sources, TransUnion constructs a detailed credit report that summarizes your current and past credit relationships and financial obligations. This includes loan payments, credit card accounts, collections, bankruptcies, and other useful data points.

In addition to creating a credit report, TransUnion uses advanced analytics and modeling to translate your credit information into easy-to-understand credit scores using factors like payment history, credit utilization, credit age and mix, and recent credit applications.

Lenders rely on TransUnion’s credit data and analytics when evaluating applications for mortgages, car loans, credit cards, and other lending products. The information in your TransUnion credit file helps them quickly assess your creditworthiness and make fair lending decisions.


Types of Credit Reports

TransUnion Canada offers both consumer credit reports for individuals as well as business credit reports. The personal credit reports contain your financial history and data points that lenders use to determine your creditworthiness for loans, credit cards, mortgages, and other financing.

The business credit reports are a little different, containing information on a company’s payment history with suppliers and creditors. This shows how reliably the business pays its bills and debts. It’s used when other businesses are considering extending credit or working with that company.

So TransUnion collects financial data on both consumers and businesses to create customized credit reports. The personal and business reports serve slightly different purposes for the lenders and creditors using them to make decisions.


Personal Credit Report Contents

Your personal TransUnion credit report contains a wealth of information that lenders use to evaluate your creditworthiness. Here are some of the key elements included:


Personal Information

This includes your full legal name, current and previous addresses, date of birth, and Social Insurance Number. Accurate personal details are crucial for properly matching your credit history.


Credit Account History

A comprehensive list of all your credit accounts, both open and closed. For each account, TransUnion shows the lender name, account type (credit card, loan, etc.), date opened, credit limit or original loan amount, account status, and your monthly payment history.


Credit Inquiries

Whenever a lender accesses your TransUnion credit report, it generates an inquiry entry. Too many credit inquiries in a short period can negatively impact your credit score.


Public Records

Major derogatory events like bankruptcies, tax liens, judgments, or collection accounts. Public record items severely damage your credit reputation.


Credit Score Calculation

TransUnion Canada uses a credit scoring model to calculate your personal credit score ranging between 300-900. This score is based on the information in your credit report and weighted calculations of the following key factors:


  • Payment history (35%): Your track record of on-time payments, late payments, collections, and bankruptcies.
  • Credit utilization (30%): How much you currently owe compared to your total available credit limits.
  • Credit history length (15%): The age of your oldest and newest credit accounts.
  • Credit mix (10%): The diversity of credit types such as credit cards, loans, mortgages.
  • Credit inquiries (10%): The number of times lenders have accessed your credit report.


Higher scores indicate lower credit risk. Anything above 680 is considered good while scores below 580 are seen as high risk. Specific score ranges include:


  • 800-900: Exceptional
  • 740-799: Very Good
  • 670-739: Good
  • 580-669: Fair
  • 300-579: Poor


Your credit score can fluctuate month-to-month based on changes to your credit report. Major impacts include opening or closing accounts, increased balances and new inquiries. A higher score makes you eligible for better loan terms from lenders.


Getting Your TransUnion Canada Credit Report

There are a few different ways to obtain your TransUnion credit report as a consumer in Canada:


Online Access

The easiest way is to access your report directly through TransUnion’s website. You’ll need to create an account, verify your identity, and then you can view and download your latest credit report. This also gives you access to features like credit monitoring and identity theft alerts.


By Mail

You can submit a request by mail to receive your TransUnion credit report. Print off the Consumer Disclosure Request Form from their website, fill it out with your personal details, and mail it to TransUnion along with copies of two valid ID documents. In 10 business days or less, they will mail you a printed copy of your full consumer disclosure report.


Third-Party Access

Many online services like Borrowell and Credit Karma provide free access to your TransUnion credit report and score. They use an electronic pull system to retrieve your latest credit data with your permission. This can be a convenient option but gives them access to your personal information.


Online Access

The easiest way to get your TransUnion credit report is online through their website at You’ll need to create an account by providing some personal information like your name, address, date of birth, and SIN to confirm your identity.

Once signed up, you can access your TransUnion Canada credit report immediately. The online report provides your full credit history, open accounts, credit inquiries, and more. It’s updated monthly to give you an ongoing view of your credit profile.

The online access also allows you to view different credit score options. TransUnion offers their own TransUnion Credit Score, as well as educational scores like the VantageScore. You can monitor these scores over time to see how your credit rating is trending.

The main limitations of the online access are that you only get access to your TransUnion report. The online system does not provide your Equifax credit report. And you need to pay extra fees if you want your actual FICO score. But overall, signing up on TransUnion’s website is the quickest and easiest way to view your TransUnion Canada credit report and basic credit scores.


By Mail

You can also obtain your TransUnion credit report by mail. To do this, you’ll need to print and complete the Consumer Disclosure Request Form from TransUnion’s website. The form requires you to provide personal identifying information like your name, current and previous addresses, date of birth, and SIN to confirm your identity.

Once you’ve filled out the form, you’ll need to mail it along with photocopies of two valid government ID documents to the address provided. Acceptable IDs include your driver’s license, passport, citizenship card, or provincial health card. The IDs must verify your name, address, and other details you included on the request form.

After mailing in the completed request form and copies of your ID, it takes around 5-10 business days to receive your report by mail. TransUnion will mail your report to the address you provided on the form. This is a more time-consuming process than accessing your report online, but can be done by anyone without internet access or computer skills.

The report you receive will be your complete consumer credit file, the same as what lenders see when they pull your credit. It’s a good way to review your full credit history including open and closed accounts, inquiries, collection items, or other negative marks if any exist.


Third-Party Access

In addition to getting your report directly from TransUnion, there are third-party services that can access your credit information and provide it to you for free:


  • Credit Karma – This popular free service shows you credit scores and reports from both TransUnion and Equifax. They make money from recommendations for credit cards and loans.
  • Borrowell – Another free credit report and score provider that partners with TransUnion to show your report. They earn commissions by promoting financial products.


While these third-party services are convenient, it’s important to understand their business models. They access your credit to recommend products, so your data is their product. However, they do provide free access to your reports and scores.


Free vs. Paid Reports

You have a few options for accessing your TransUnion credit report, including free and paid versions:


Free Weekly Reports

All Canadians are entitled to receive one free copy of their TransUnion credit report each week. You can request this through the website, which provides free reports from both TransUnion and Equifax.


Paid Monthly Updates

For more frequent access, TransUnion offers paid subscription plans that provide unlimited online access to your latest credit report and score. The monthly plans range from $16.95-$29.95 per month depending on the features included.

The paid plans allow you to monitor your credit report as often as you like, such as daily or 

weekly. This can help you stay on top of any changes or new information that could impact your credit score and financial reputation.

Some paid plans also include features like customizable alerts that notify you of important changes, access to your credit score, identity theft insurance, and consultation with a credit expert.

While free weekly reports are sufficient for most people, those rebuilding credit or monitoring identity theft may find value in a paid monthly subscription for more frequent access and monitoring.


Checking Regularly

It’s important to check your TransUnion credit report regularly to monitor your overall credit health and catch any errors. Experts recommend checking at least once per year, and more frequently is even better. Here are some key reasons to check regularly:


  • Monitor for signs of identity theft – Catching suspicious activity early can help limit the damage.
  • Ensure accuracy – Incorrect or outdated information can negatively impact your score.
  • Review after major financial events – New accounts and credit inquiries will show up.
  • Track credit history trends – Spot improving or declining payment behaviors.
  • Stay updated on open accounts – Verify all current credit lines and balances.
  • Dispute errors quickly – Inaccuracies must be fixed in a timely manner.
  • Prepare for future loans – No surprises about your creditworthiness.


By checking your TransUnion credit report frequently, you gain valuable insight into your financial reputation. Monitoring regularly helps you take control of your credit score and maximize your chances for credit approval down the road.


Disputing Inaccuracies

Despite TransUnion Canada’s best efforts, errors can sometimes occur in credit reports. This may be due to incorrect or outdated information reported by a creditor, mixed up identities, or even fraud. If you spot any mistakes or suspicious items when checking your TransUnion credit report, it’s important to dispute them right away to get your record corrected.

The dispute process involves contacting TransUnion Canada by phone, mail or online and identifying the specific information you believe is inaccurate. You’ll need to explain why you think it’s wrong and request that they investigate with the original data provider. Supporting documents can help prove your case.

TransUnion is legally required to investigate disputed items within 30 days. If they can’t verify the information with the creditor or public record source, they must remove or amend your credit report as needed. This can improve your credit score if negative items are deleted.

It’s critical to stay on top of disputes until they are fully resolved. Even if the investigation concludes the information is accurate, you can file an appeal if you still disagree. Persistence pays off when ensuring your TransUnion credit report reflects reality.


Using Credit Monitoring

Credit monitoring services allow you to track your TransUnion credit report and score on an ongoing basis. These services can notify you whenever something changes in your credit file so you can stay on top of your credit health and catch any suspicious activity.

TransUnion offers its own credit monitoring products that provide daily updates on your TransUnion credit report and score. You can choose between basic credit monitoring that just alerts you to changes, or premium options that include your full TransUnion report and additional features.

There are also third party services like Borrowell and Credit Karma that offer free credit monitoring using your TransUnion data. The main advantage of third party services is that they are free, but they may not provide as many features or as much detail into your TransUnion report compared to TransUnion’s own paid products.

Key features of credit monitoring include:


  • Email/app alerts for key changes like new accounts opened, inquiries, late payments, etc.
  • Ongoing access to your latest credit report and score
  • Ability to dispute errors or fraudulent activity
  • Dark web monitoring for stolen identity data
  • Identity theft insurance


No matter which monitoring service you choose, they provide important visibility into your daily credit report so you can protect your financial reputation.



In summary, regularly checking your TransUnion Canada credit report allows you to monitor your financial reputation, dispute any inaccurate information, and take control of your credit health. Understanding what’s in your report and how it’s used is the first essential step.

Your TransUnion credit report provides a comprehensive snapshot of your credit history and financial trustworthiness. Checking it regularly ensures you catch any errors early before they negatively impact your ability to get credit. You can access your report for free online, by mail, or through third-parties.

While a credit report doesn’t tell the full story, it’s an important factor lenders use to evaluate your credit risk. Monitoring your TransUnion report and score allows you to understand how creditors view your finances. By staying on top of your credit report, you gain the knowledge needed to maintain excellent credit.

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Questions About Transunion Canada

TransUnion Canada is one of the two major consumer credit reporting agencies in Canada, alongside Equifax Canada. Headquartered in Burlington, Ontario, TransUnion Canada collects credit information on individual consumers from lenders and creditors across Canada and makes that information available to businesses in the form of consumer credit reports and credit scores. TransUnion Canada helps lenders assess the creditworthiness of applicants and enables consumers to monitor their own credit profiles.

TransUnion Canada collects a wide range of financial information from creditors and lenders on Canadian consumers, including:


– Identification information like your name, date of birth, current and previous addresses

– Details of different credit accounts like credit cards, loans, mortgages etc.

– Your payment history on each credit account – whether payments were made on time, late, missed etc.

– Current balances owed and credit limits on each account

– Public record information like bankruptcies, judgments, tax liens etc.


This information is compiled into individual consumer credit reports.

As a Canadian consumer, you are entitled to one free copy of your TransUnion Canada credit report every 12 months. You can easily obtain your free credit report through TransUnion Canada’s website or by mailing in a request form. Paid copies of your TransUnion credit report are also available for a fee. It’s important to periodically review your credit report to ensure the information is accurate and up-to-date.

TransUnion Canada collects credit information on an ongoing basis and updates consumer credit reports on a monthly basis. This means any changes in your credit accounts – like new accounts opened, account balances, late payments etc. – should normally be updated in your TransUnion Canada credit report within a month. More serious credit events like bankruptcies may take slightly longer to appear.

A TransUnion Canada credit report for an individual consumer will include:


– Personal identification details like your name, date of birth, address etc.

– A detailed account of all your credit accounts – credit cards, loans etc. including the date opened, credit limit, current balance and monthly payment amount

– Your monthly payment history over the past several years showing whether payments were made on time, late, or missed

– Public record information related to bankruptcies, judgments, collections etc.

– Hard credit inquiries made on your credit report by lenders

– Potentially inaccurate account information disputed by you


Reviewing this information is important to ensure it is accurate and up-to-date.

Most credit information stays on your TransUnion Canada credit file for 6-7 years from the date of last activity, including:


– Records of late payments, missed payments, collections etc.

– Bankruptcies (7 years from date of discharge/release)

– Consumer proposals (7 years after date of satisfaction)

– Judgments, wage garnishments etc.


However, your basic personal identifying information, account history without late payments etc. may stay on your file indefinitely while relevant. Closed bankruptcies and paid collections may also continue to show.

The TransUnion Canada credit score, also called the TransUnion FICO score, is a three-digit number summarizing your creditworthiness based on the information in your TransUnion credit report. It ranges from 300-900, with higher scores indicating better creditworthiness. Factors impacting your score include payment history, amounts owed, length of credit history etc. Lenders use your credit score when deciding whether to approve you for new credit and determining the terms.

You can take various steps to try and improve your TransUnion Canada credit score over time:


– Pay all credit accounts on time and avoid late or missed payments

– Try to maintain low balances owed compared to credit limits

– Limit hard inquiries on your credit file from lenders

– Build longstanding positive payment history on accounts

– Avoid opening too many new credit accounts rapidly

– Correct any erroneous information on your credit file


It takes patience and diligence, but responsible credit behaviors will improve your score.

Simply accessing or checking your own TransUnion Canada credit report to review your information does not impact or lower your personal TransUnion credit score. Only performing hard inquiries where lenders check your credit report when you apply for new loans or credit cards may temporarily impact your score.

When you apply for new credit like a credit card or loan, the lender will perform a hard inquiry on your TransUnion credit report to evaluate your application, which can temporarily impact your score. However, these hard inquiries only remain on your TransUnion Canada credit file impacting your score for 12 months. After a year they are removed and no longer affect your credit score.

If you notice any inaccurate, unverified, or outdated information on your TransUnion Canada credit report, you have the right under Canadian law to dispute this information and have it corrected or removed by contacting TransUnion Canada. This can be done easily online or by mail. Providing supporting documents will help your dispute. TransUnion must investigate within 30 days.

As a consumer reporting agency operating in Canada, TransUnion Canada is regulated federally by the Personal Information Protection and Electronic Documents Act (PIPEDA). Under PIPEDA, TransUnion Canada must follow various rules around consumer credit reporting and protect the privacy and personal information of consumers. Consumers can submit complaints regarding TransUnion Canada to the federal privacy commissioner.

TransUnion Canada uses sophisticated data encryption technology and strict access controls to protect the privacy and security of personal credit information in accordance with Canadian laws and regulations. Only authorized businesses with consumer consent may access individual TransUnion Canada credit reports and scores. Consumers also have rights to review their own information and correct errors.

Canadian consumers cannot completely opt-out or remove their credit information from TransUnion Canada while they have active or recently closed credit accounts reporting information to TransUnion. However, consumers can place an alert on their TransUnion Canada credit file asking to be notified when inquiries are made. Consumers also have rights under Canadian law to dispute inaccurate information with TransUnion to correct errors.

While TransUnion Canada focuses exclusively on the Canadian credit market, the TransUnion corporation also maintains major consumer credit bureaus in over 30 countries globally, including the United States. However, credit information is usually collected and reported at the national level only. So a U.S. TransUnion credit file would not show your Canadian credit history for example.

Yes, Canadian consumers are entitled under federal law to receive one free printed copy of their TransUnion Canada credit report upon request once every 12 months, which you can easily obtain online or by mailing in a request form. You can also view your report online instantly anytime for a fee. Ordering your free annual TransUnion Canada credit report allows you to review your information.

Consumers looking to get in touch with TransUnion Canada to access their credit information, report errors, or submit complaints can contact their head office at:


Address: TransUnion Canada, 3115 Harvester Road, Suite 201, Burlington, ON L7N 3N8

Phone: 1-800-663-9980

Website URL:

Yes, Canadian businesses and lenders like banks, credit card companies, cell phone providers, utilities etc. can access your TransUnion Canada credit report and score details when you authorize them by applying for their products and services. They rely on this consumer credit information to evaluate applications and approve consumers for credit while managing risk.

Yes, TransUnion Canada provides paid subscription credit monitoring, identity protection, and fraud alert services to consumers under the TransUnion Canada Credit:View program. For a monthly fee, you can access your TransUnion Canada credit report and score 24/7, receive alerts on key changes, get identity theft insurance coverage, and more account safety features.

TransUnion Canada has been operating as one of the country’s two main consumer credit reporting agencies for over 65 years since being founded in 1952. Originally named the Credit Bureau of Kitchener-Waterloo and Guelph, it expanded and adopted the TransUnion name in 1984. As an industry pioneer, TransUnion Canada has been providing Canadian credit reports and scores since the beginning of consumer credit in the country.

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